One of the basic success’ factors of implementing the continuous improvement program is understanding it by management personnel. Both highest management and medium level managers needs to be aware o their role and responsibility in whole process. Their main task is to ensure continuous support for project activities and execution of solutions developed during the project work.

This training presents power of OpEx methodology applied on various levels of organization. It includes review of main concepts, ways to measure effectiveness of project work, division of managers and employees roles, who are participating directly in implementation of OpEx Six Sigma program, examples of typical projects, most frequent problems, profits from program implementation, basics of variation understanding and business data analysis with use of Control Charts.

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Expected Training Results

After finishing this training participant will:

  • Understand foundations of Six Sigma
  • Know, what is needed to achieve final success while implementing the program
  • Be able to see optimization and improvement oportunities
  • Understand the goal and weight of improvement actions
  • Be able to use improvement tools in practice
  • Highest Management
  • Middle Level Managers
  • Leaders

Training Plan


Introduction to OpEx: Y = f(x) + noise, Critical Thinking and role of questions as a base of understanding continuous improvement process lecture + case study
Introduction to variation (basic statistics) lecture
Quincunx: practical exercise which shows why the distinction between common and special cause variation is so important practical exercise
The division of responsibilities for manager and employees – the role of manager in maintaining an appropriate level of motivation and commitment – setting goals, motivation methods, supervising and evaluating employee’s work lecture
Deming’s Experiment “Red Beads”: a simulation of the manufacturing process performed by participants, showing various aspects of human resource management practical exercise
Management based on facts as the basis for all activities from planning to reporting lecture + case study
The role of manager in engaging, motivating and building team relationships; the most important techniques of motivation, involving communication and managerial attitudes practical exercise